Operations Associate

Operations Associate

Alaan is in the process of making spend management and corporate expenses as easy as possible in the $3 Trillion+ Middle Eastern B2B payments market by bringing its product offering to medium and large businesses in the UAE.

Alaan is a highly Customer-obsessed organization, putting our users’ needs above all else. Hence we are looking for a Customer Success Associate with the same values to help us take our mission of Customer obsession into the hands of our users.

Main responsibilities

• Work with customers and partners to ensure swift onboarding of new customers, while building long-standing relationships
• Own various Know-Your-Business and Know-Your-Customer processes and ensure smooth resolution of cases
• Work with cross-functional teams (Customer, Tech, Partners) to support your processes
• Identify improvement opportunities in our processes and make structured suggestions.
• Balance autonomy in solving problems with awareness of escalation necessities.
• Be a go-to resource for critical processes across the company.

Perfect fit:

• Hands-On approach demonstrating a willingness to get hands dirty and handle various Operations tasks.
• Bachelor’s degree in business administration or a related field.
• 1 to 3 years of progressive experience, preferably in a startup environment or big-four consulting.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proven ability to work independently and make decisions autonomously.

Why work at Alaan

• High ownership, high responsibility - align on the problems you want to solve and run with it!
• Alaan is a tested model but in a new market, hence it is a chance to be a part of a rocket ship that is just waiting to take off
• Competitive compensation and health benefits
• Equity compensation for all employees to bring a high degree of ownership into your work, so as the company grows, you grow with it
• Frequent company off-sites to keep the remotely distributed team closely knit together
• A Macbook to make your life easier

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